Privacy

Your personal details and what do we do with them

Your privacy is of the utmost important to us. When you make a purchase from Andrew G Lajer Ltd, we may collect the following personal information: name and job title, contact information, including email address and your preferences and interests. This is so we may better understand your needs and provide you with the best service we can.

We take any order as a contract of consent that you allow us to hold your details for this specific reason, should there later be a return or another order to process.

If you give consent to us keeping your details for marketing purposes, such as stock updates, sending of seasonal catalogues/ emails or general updates, we will keep your data in our private Contact Management System and our emailing software system, which adheres to the new EU legal requirements for data storage.  

You always have the choice to opt in or out of receiving mail or marketing. We have put processes in place where we will ask you explicitly if we can use your information for marketing purposes, but you can always contact us with your preferences. Details about opting out are outlined in the “Consent” section below.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address, which is used by our site to help with analytics. We use Google Analytics for this practice.

Your Consent

When you provide us with personal information to complete a transaction, inclusive of order placement, credit card processing and arrangement of delivery or return purchases, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for marketing or mailing purposes, we will contact you directly for your expressed consent, or provide you with an opportunity to say no.

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for their mailing or marketing purposes (although we reserve the right to disclose this information in the circumstances set out below in the Disclosure section).

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

If you would like to withdraw your consent for us to keep your details on account, for any future contact or correspondence, you can do so by contacting us at:

andrew@andrewglajer.co.uk

or by post to:

Andrew G Lajer Limited
The Old Post Office
David Way, Hurst,
Reading, Berkshire
RG10 0TR.

 

Disclosure

We may disclose your personal information and / or User Information if we are required to do so by the police or any other regulatory or Government authority investigating suspected illegal activities or if you violate our Terms of Service.

Online Transactions

Our online store uses an Opencart e-commerce platform, which allows us to sell our products and services to you.

Your data is stored in Opencart’s database, on a secure server behind a firewall and can only be accessed with a secure login by the Administrators of the site.

Payment

We use PayPal as our payment gateway to complete your purchases through our website. You will use your own PayPal account or a guest account via PayPal and it is they who process your credit card or account details for each transaction.

For more information on how PayPal process your data please click this link: https://www.paypal.com/gi/webapps/mpp/ua/privacy-prev

All direct payments with us, at shows or over the telephone are made via our credit card machine. Our processes adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

For more information on PCI-DSS, please click this link: https://www.pcisecuritystandards.org/pci_security/

Third-Party Services

We use a third-party service with MailChimp to store and send our email marketing. The information can include first and last names, email address and postal address. MailChimp state they have, “implemented strong privacy protections that mean we’re handling subscribers’ data appropriately and in line with EU legal requirements”. As our customers, we would manage your data as you request, but you can also update your own data by contacting MailChimp directly or updating your preferences in any email you receive from us via the MailChimp platform, just scroll to the end of any marketing email.

We recommend that you read third-party privacy policies so you can understand the manner in which your personal information will be handled by these providers.  Links are supplied below:

https://mailchimp.com/legal/privacy/

https://www.paypal.com/gi/webapps/mpp/ua/privacy-prev

https://opencart.tips/privacy-policy

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

A cookie is a small file of letters and numbers, which often includes a unique identifier that is sent to your device’s browser from a website’s computer and is stored on your device’s hard drive. Cookies allow a website to recognise a user’s device. Websites can send their own cookie to your browser if your browser’s preferences allow it.

Our website uses use traffic log cookies to identify which pages are being used. This helps analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Further Questions

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at:

sales@andrewglajer.co.uk
Andrew G Lajer Limited
The Old Post Office
Davis Way, Hurst
Reading, Berkshire,
RG10 0TJ.